Patient safety guidelines
At Medistra Hospital, every healthcare professional, from doctors and nurses to the hospital management team and other staff is dedicated to ensuring that every patient receives safe and quality medical treatment. Patient safety is our top priority. However, as a patient, your active participation is important to make sure that every medical procedure you undergo is safe and meets the highest standards. Read on for a comprehensive guide to help you receive the best care.
1. Identification of hospital staff
Every staff member wears an ID card. Don’t hesitate to ask if you have any doubts about identifying our healthcare professionals.
2. Hand hygiene procedures
Handwashing is strongly advised to prevent the spread of infections. Always ensure that the staff have washed their hands properly according to the recommended guidelines.
3. Verification of patient identity
Before any treatment or procedure, healthcare staff will verify your identity, either by checking your ID bracelet or by asking for your name and date of birth. This step is vital to ensure the correct treatment is provided.
4. Information about your treatment and medication
Feel free to ask about the treatment and medication plan you will undergo. Make sure you know the schedule for your medication, the duration of an IV drip, and any other important details by consulting with your nurse.
5. Explanation of medical procedures
Prior to undergoing any medical procedure, ensure that your doctor has provided a thorough explanation so that you fully understand what to expect. You have the right to know who will perform the procedure, what type of procedure it is, and what reactions you might experience.
6. Reading and understanding medical forms
Read carefully every medical form before signing. If anything is unclear, ask your doctor or nurse for further clarification.
7. Tailored treatment plan
Your treatment plan will be customized to meet your clinical needs. You are entitled to clear and complete information about who will be treating you and what your medication and care plans entail.
8. Involvement of family members
Family members or friends can play an important role during your hospitalization. Ensure they understand the care you require, especially regarding follow-up treatment after you leave the hospital.
9. Prevention of unexpected events
Unexpected events can occur at any time during your treatment. Speak up if you notice anything unusual or improper during your hospitalization. Also, report any negative reactions or allergies to medications and verify that the correct medications are being administered.
10. Your role in the healing process
You are the most important person in your healing journey. If any medication instructions or care guidelines are unclear, do not hesitate to ask for an explanation. Proper guidance and advice will significantly aid your recovery.
11. Post-discharge care
After leaving the hospital, make sure to follow your doctor’s instructions, including taking medication as prescribed and attending scheduled follow-up visits. If you are using medical equipment at home, ensure you know how to operate it correctly. Keep all your medical records as they will be valuable for your future healthcare.
Conclusion
Your safety and comfort are our highest priorities at Medistra Hospital. Through open communication and active collaboration between patients, their families, and healthcare providers, we can ensure that every medical procedure is carried out safely and effectively. Make sure to follow and understand this patient safety guidelines. Don’t hesitate to ask to Medistra Hospital‘s staff if you have any concerns or questions.
Need Help or Further Information?
Medistra Hospital is ready to serve you. For questions, information, and emergency assistance, you can contact us via:
Phone: (021) 5210-200
Whatsapp: 0817-5210-200
Ambulance: (021) 521-02-01